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If you have a complaint or a compliment
Complaints
We value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.
When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.
If you wish to make a compliant, just write to us at the following address:
Customer Dispute Resolution
Goldring Mortgage & Finance Solutions
PO Box 289
Rose Bay NSW 2029
or complaints@goldringmortgages.com.au
We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Credit Ombudsman Services Ltd, who can be contacted at:
COSL
Case Managements
PO BOX A252
Sydney South NSW 1235
or telephone 1800 138 422 or www.cosl.com.au
Compliments
We always welcome compliments on our service, info@goldringmortgages.com.au
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